General Terms and Conditions of Studio So
Last updated: May 2026
1. Scope of Application
These General Terms and Conditions (hereinafter "GTC") apply to all orders placed and contracts concluded via the online shop of Studio So, Hallwylstrasse 62, 8004 Zürich (hereinafter "Studio So", "we", or "us") by customers (hereinafter "Customer" or "you").
2. Conclusion of Contract
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to the Customer to place an order (invitatio ad offerendum). 2.2. By clicking the "Buy now" button, the Customer places a binding order for the items in their shopping cart. 2.3. A legally binding contract is concluded only when Studio So confirms the order via email (Order Confirmation) or by dispatching the ordered goods.
3. Prices and Shipping Costs
3.1. All prices listed are in Swiss Francs (CHF) and include statutory Swiss value-added tax (VAT), where applicable, but exclude shipping costs unless stated otherwise. 3.2. Shipping and delivery costs are displayed clearly during the checkout process and are borne by the Customer unless free shipping conditions apply. 3.3. Studio So reserves the right to change prices at any time. The price listed in the online shop at the moment of the order applies.
4. Delivery Conditions
4.1. Delivery is made exclusively to delivery addresses within Switzerland. 4.2. Stated delivery times are guidelines and are non-binding. If a delivery delay occurs, the Customer is not entitled to damages or a cancellation of the order unless the delay is deemed unreasonable. 4.3. If items cannot be delivered due to circumstances beyond our control (e.g., supplier shortages), Studio So has the right to withdraw from the contract. In this case, any payments already made will be refunded immediately.
5. Terms of Payment and Retention of Title
5.1. Payment can be made using Credit Card or Twint. 5.2. The delivered goods remain the sole property of Studio So until full payment has been received.
6. Right of Return
6.1. Studio So grants a voluntary right of return within 14 days of receiving the goods. 6.2. Goods must be unworn, undamaged, in their original packaging, and returned at the Customer's expense.
7. Warranty and Notification of Defects
7.1. The Customer must inspect the delivered goods immediately upon receipt and report any visible defects in writing (via email) within 5 days. Failing to do so means the goods are deemed accepted. 7.2. Hidden defects must be reported immediately upon discovery. 7.3. The statutory warranty period for defective goods is 2 years. Studio So fulfills its warranty obligations by either providing a fault-free replacement, repairing the item, or issuing a partial or full refund (at Studio So's discretion).
8. Liability
Studio So is liable for intentional misconduct and gross negligence in accordance with Swiss statutory provisions. Liability for slight negligence, indirect damages, or consequential losses (such as loss of profit) is explicitly excluded to the extent permitted by law.
9. Data Protection
The collection and processing of personal data are governed by the separate Privacy Policy (Datenschutzerklärung) of Studio So, which complies with the Swiss Federal Data Protection Act (DPA).
10. Applicable Law and Jurisdiction
10.1. These GTC and any disputes arising out of or in connection with them shall be governed exclusively by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). 10.2. The exclusive place of jurisdiction is Zürich, Switzerland, subject to mandatory statutory places of jurisdiction for consumer contracts (which may allow the customer to sue at their place of residence).